How To Contact Lyft Customer Service? – We hope when you ride with Lyft or other transportation, there is nothing bad happens. And, we believe that most of your rides with Lyft go well too. However, all of us know that sometimes an unwanted thing happen where we have no other way but to face it.
When such an unexpected thing occurs, you might have to contact Lyft to get them to help you fix your problem. How to contact Lyft customer service then? Let’s find out below!
How To Contact Lyft Customer Service?
Lyft may not provide any phone number that can be contacted by their customers when their passengers are unhappy or getting a problem with their ride. However, they do provide a menu in their app where you can ask for their help.
Below are the following issues where you can ask for Lyft’s help via the “Ride History” tab in their app:
- Problem with coupon or discount
- Wrong pick-up or drop-off location
- Wasteful route
- Incorrect cancellation fee or no-show fee
- Unexpected fee
Here is the steps to use the “Ride History” tab:
- Open your Lyft app, then tap your profile picture
- Tap the tab “Ride History”. Choose the ride you have the issue about
- Scroll down, then choose “Get help” (or “Request Review” for Android users)
- Choose your specific issue, then follow the instructions appear on the screen
Once you tap “Contact Us”, Lyft will automatically probe the ride with the issue to verify the charge is correct and to learn how they may make their service better.
How To Call Lyft Phone Number?
As mentioned above that you can’t contact Lyft via phone because they don’t provide any contactable phone number. However, you can ask Lyft to call you via phone.
You can also send a service request at Lyft official site: help.lyft.com. A phone number of Lyft customer service might be found online, but it will bring you to the link help.lyft.com.
There is a “Call Me” button in certain help articles in the Lyft site where you can leave your phone number to get the call back to you, but don’t expect Lyft to directly call you for any issues.
Although Lyft will not call you immediately to help you with your issue, you can expect them to call you on the same day. Presently, the “Call Me” option is only for safety issues like car accidents or safety incidents during the ride.
All in all, the best way to contact Lyft customer service is by visiting help.lyft.com. Every page at help.lyft.com has a pink button “Contact Support” where you can submit a message to Lyft. Depend on your issue, you may expect to be called back around one day.
When you’ve submitted a message to Lyft via help.lyft.com, they will reply to you via email. You can reply to it via email too. So, the future replies from Lyft will be in the email as well.
Be sure that you keep all information about certain issues in one support thread. Don’t start a new ticket of Lyft support at help.lyft.com, if you just want to send a follow-up comment.
Lyft Lost and Found Service
Besides helping with common issues related to the rides, passengers may also get help from Lyft when they lost their items during the ride. Lyft has a lost and found service that you can use to get your things back.
If you lost your item within 72 hours or less of your ride, you can use the tab “Ride History” in the Lyft app, select the ride where you lost your item and search for a “contact driver” button.
It will connect you with the driver. After that, it’s up to you and the driver to set time and place to meet.
Although Lyft provides lost and found service for their passengers, Lyft drivers and Lyft are not responsible if you lost your items during the ride. So, if your driver search for your lost item, then find it and give it back to you, they’re doing beyond their duty. You are supposed to tip the drivers in cash if you can get your stuff back with their help.
Finally, that’s all about how to contact Lyft customer service. We hope this information can help you shall you have any need to contact them. We hope your ride with Lyft goes well always. Thank you for reading.