HOW TO CONTACT UBER when you need any assistance such as ask a question or maybe you want to report an issue related to the Uber service. For this, Uber has a host of information that available to current and prospective Uber riders. You can find this support on the help center at help.uber.com or within the Uber app by using the menu bar.
With contact Uber support, you make a report an issue related to a specific trip that was taken. First, just find the trip in question by accessing the “Your Trips” section in the Uber app menu bar.
After selecting the appropriate trip, you will have an access to the trip details and trip receipt. You also can access the “Help” section which you can submit the report an issue on the specific trip to the 24/7 Customer support team
You can also use a Help section on help.uber.com to get an information for topics such as Account and Payment Options, A Guide to Uber, Signing Up, Accessibility, and more.
From this website, you can find many articles related to the frequently asked questions of the topics. There are so many articles that allow you to reach out the solutions directly. Especially if you have any further questions or concerns.
Uber also has a customer support that ready to serve in 24/7. Just submit a question about you and it will go through to the Uber support team quickly. They will find the solutions for your problem and aim to get back to you within 24 hours.
The usually using an email to make a reply back to you. Also, the reply can go with a push notification through your Uber app. You also can reply to this email or notification if you have any further questions.
All of your previous question correspondence to the support will remain in your app. With this feature, you can easily find the answers to the previous questions you have asked before. All you need to do is just go to the “Help” section in the menu bar. Then scroll down the “Support messages” section and you can find your previous correspondences with the Uber support team.
How to Contact Uber Support
You can contact Uber support in many ways. There are the help center in-app menu and official Uber website and Local driver website. You can also contact Uber support via phone support and Uber Greenlight locations.
Here are 5 Ways How to Contact Uber Support:
1. Getting help In-app support
The first to getting support from Uber is getting help from the app menu. Just select ‘Help’ from the app menu to get the “Help” from Uber app. From this menu, you can choose any of the options under ‘Report an Issue’. You can also go right to your ‘Last Trip’ to report an issue from your most recent trip.
2. Web support at help.uber.com
Uber have an official website, that is uber.com. So you can get help from Uber web support at help.uber.com. Web support is available for the user without they need to login first into an Uber account.
The web support contains so many popular topics to explore. From the landing page, you can see popular topics such as How to request a trip fare review, Driver Payments, Technical issues and Sign In Troubleshooting.
This support also helps the prospective drivers to learn more about the Uber service. Just click ‘For Partners’ to see driver-related support topics.
3. Local driver websites support
Uber also has built out the localized web resources specifically for driver-partners. Many of the major US cities have local driver websites support with in-depth driver guides. Just visit the URL uber.com/drive/ to get help from local website support.
You can found the additional resources from this web support such as local requirements to drive with Uber, best places to drive with Uber and when is the best times to drive so you can get the maximum income from Uber. You can also get the product offerings that available in your city and of course driving tips & logistics.
Local driver websites support is now available in San Francisco, Chicago, Los Angeles, San Diego, Toronto, Washington DC, New York City, Boston, Miami, Dallas, Houston, and Austin.
4. Contact Uber via Phone support in app
Uber agent also available in calls. The agent will gladly to answer your question or listening to your report. Call the agent anytime you want and they will connect for under 2 minutes.
To make a call with phone support you need to enter your driver app then tap the account. Then just tap help and the blue phone icon on the top right of your screen and tap call support.
Phone support now available in English, Spanish and French for all Uber Rides partners in the United States and Canada. For UberEats partners, English phone support available in the United States and French phone support available in Quebec, Canada.
5. Contact Uber in Uber Greenlight locations
The last option to contact Uber is through face-to-face conversation in an Uber Greenlight locations. This is the best way How to Contact Uber Support because you can speak 1 on 1 with them.
You can choose different types of Greenlight locations related to what they provide for Uber partners. There are Greenlight hubs and Greenlight spots.
You can choose the Greenlight hubs to talk with an Uber expert in person. You can ask a question 1-on-1 with an Uber Expert such as about a recent payment or report an issue at any Greenlight hub. This facility is Uber’s official help center for both new and current driver-partners.
For the new driver, you can choose the Greenlight spots. These locations are intended for the new drivers to get assistance in the activation process. This facility is Uber’s official help center for only the new driver-partners.
There is the information about How to Contact Uber Support. You can use this information when you need to contact the Uber support to get help when using an Uber app. Don’t forget to share this article if you think this is useful for your family and friends.